At Ceratouch Electronic (“we,” “our,” or “the Site”), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you browse or make a purchase on ceratouchelec.com.

Contact Us

If you have any questions, need further details about our privacy practices, or would like to raise a concern, please reach out to us at:
 📧 info@ceratouchelec.com

Information We Collect

When you use our website, we may collect certain types of personal information to ensure a smooth shopping experience and better service.

1. Device Information

  • Purpose: To properly display our Site, analyze performance, and improve user experience.

  • How Collected: Automatically through cookies, log files, web beacons, tags, and pixels.

  • Examples of Data Collected: IP address, browser type/version, time zone, cookie data, browsing activity, search terms, and how you interact with the Site.

2. Order Information

  • Purpose: To process your purchase, arrange shipping, issue invoices, confirm orders, communicate with you, and prevent fraud.

  • How Collected: Directly from you when you place an order.

  • Examples of Data Collected: Name, billing/shipping address, payment details, email address, and phone number.

3. Customer Support Information

  • Purpose: To assist you with inquiries or requests.

  • How Collected: Directly from you during support interactions.

Minors

Our website is designed for general users. We do not knowingly collect personal information from children. If you believe a child has provided us with their details, please contact us immediately to request removal.

How We Share Information

We may share your information with trusted service providers to help deliver our services and fulfill your orders. Additionally, we may disclose information if required by law, such as responding to subpoenas, legal requests, or protecting our rights.

How We Use Your Information

Your personal information is used to:

  • Process and deliver your orders

  • Provide customer support

  • Communicate updates, promotions, and offers (based on your preferences)

  • Ensure site security and fraud prevention

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data under the following bases:

  • Your consent

  • Contract fulfillment

  • Legal obligations

  • Protection of vital interests

  • Public interest tasks

  • Legitimate interests (that do not override your rights)

Data Retention

We retain your information as long as necessary to provide services or until you request deletion. To learn more about your right to erasure, please see the Your Rights section.

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