Awaiting Order Arrival

1. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number on the courier’s website to check the live status of your delivery

2. How long does delivery usually take?

Delivery times may vary depending on your location. Typically, it takes 3–5 business days for local orders and 7–14 business days for international orders.

3. My order is delayed. What should I do?

 If your order is taking longer than expected, please check the tracking details first. If there is no update or the order is significantly delayed, contact our support team for assistance.

4. Can I change my delivery address after placing the order?

 Yes, but only if your order has not been shipped yet. Please reach out to our customer support team as soon as possible to update your delivery details.

5. What if I don’t receive my order?

 If your order has not arrived within the expected time frame, kindly contact us with your order number. We will immediately investigate with the courier and ensure you get your order or a replacement.

Ordering & Payment

1. How can I place an order on your website?

Placing an order is simple—just browse our products, add your desired items to the cart, and proceed to checkout. Follow the step-by-step instructions to complete your order.

2. What payment methods do you accept?

We accept a variety of payment methods including credit/debit cards, PayPal, bank transfers, and cash on delivery (where available).

3. Is my payment information secure?

 Yes, your security is our priority. All payments are processed through encrypted and trusted payment gateways to ensure your information remains safe.

4. Can I change or cancel my order after placing it?

 If your order has not yet been processed or shipped, you may contact our customer support team to make changes or cancel. Once shipped, cancellations are not possible.

5. Will I receive a confirmation after placing an order?

 Yes, you will receive an order confirmation email with all details of your purchase, followed by a shipping confirmation once your order is dispatched.

After sales

1: What kind of support do you provide after the purchase?

 We offer dedicated after-sales support, including product guidance, troubleshooting, and assistance with any issues you may face.

2: Do you provide warranties or guarantees on your products?

Yes, all our products come with a warranty. The duration and coverage details vary by product and will be mentioned on your purchase invoice.

3: How can I request a repair or replacement if something goes wrong?

 Simply contact our customer support team with your order details. We’ll guide you through the process and arrange a repair or replacement if applicable.

4: Do you provide installation or setup services after purchase?

Yes, we provide professional installation and setup services to ensure your product works perfectly from day one.

5: Can I get spare parts or accessories later if needed?

Absolutely! We provide original spare parts and accessories so you can maintain your product’s performance for the long term.

Refund

1. What is your refund policy?

We offer refunds on eligible products/services within 7 days of purchase, provided the item is unused, in its original condition, and accompanied by proof of purchase.

2. How do I request a refund?

To request a refund, please contact our customer support team via [email/phone/form link] with your order details. Once your request is reviewed, we will guide you through the process.

3. How long does it take to receive a refund?

 Refunds are usually processed within [5–10 business days] after approval. The time may vary depending on your bank or payment method.

4. Are shipping fees refundable?

 Shipping charges are non-refundable unless the return is due to an error on our part, such as sending the wrong or damaged product.

5. Can I exchange instead of getting a refund?

 Yes, in most cases we allow exchanges for the same product or another item of equal value. If you prefer an exchange, please mention it when contacting us.

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